Refund Policy

At Twisted Bowls, customer satisfaction is our top priority. We take pride in serving fresh, high-quality açaí bowls and strive to ensure every customer enjoys their experience. Due to the perishable nature of our products, all sales are finalonce an order has been prepared or served.

However, we understand that mistakes can happen. If there is an issue with your order—such as receiving the wrong bowl, missing toppings, or a quality concern—please let us know immediately. We will gladly offer a replacement or store credit if the issue is reported at the time of purchase or within 15 minutes of receiving your order.

To request a refund or credit:

• Provide a clear description of the issue

• Include your order receipt or proof of purchase

• Send a message via our contact form or approach our team at the truck

Refunds will not be issued for:

• Personal taste preferences

• Orders not picked up on time

• Customizations not clearly communicated

We appreciate your understanding and continued support of Twisted Bowls!